365-day service add-on no longer available??

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365-day service add-on no longer available??

Postby teedubbaya » Fri Jan 18, 2019 9:50 pm

I went to add a $20 airtime plan to my smartphone and the usual pop-up offer of the $49.99 365 service day add-on didn't show up. The same thing happened last year and I had to call customer service and they added it to my cart for me. I just called customer service and the guy said "it doesn't show up in my system, so it's not available".
My phone already has gobs of minutes and data and I don't need more. I just want to buy the minimum card and add the $49.99 one year card to that.
Anybody else hear of the add-on no longer being available?
teedubbaya
 
Posts: 8
Joined: Wed Nov 20, 2013 4:56 pm

Re: 365-day service add-on no longer available??

Postby teedubbaya » Fri Jan 18, 2019 10:11 pm

I saw a suggestion to not log onto the account before selecting the plan and the 365-day add-on would pop up, but it hasn't done that for me. Even tried from different browsers.
teedubbaya
 
Posts: 8
Joined: Wed Nov 20, 2013 4:56 pm

Re: 365-day service add-on no longer available??

Postby TracFone - Katie » Fri Jan 18, 2019 10:19 pm

Hi teedubbaya,
My name is TracFone Katie. Sorry that you’re having a problem with your purchase. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Katie
 
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Joined: Tue Oct 25, 2011 10:36 am

Re: 365-day service add-on no longer available??

Postby LindaCHU » Fri Jan 18, 2019 10:48 pm

Try adding other amount plan cards.
I picked the $25 Smartphone plan and the $49 365 day plan was there. :mrgreen:
LindaCHU
 
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