Do Phone minutes relate to GB and texts

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Do Phone minutes relate to GB and texts

Postby timmid » Tue Dec 05, 2017 8:52 pm

I bought text time and GB but did not buy more phone minutes. I also have service until 8/16/18. However, I am out of minutes for calls. I am not able to get online since my purchase. Is the lack of minutes relative to no online status? Also, my accounts show the purchase of text and GB, but only in the transaction history but not in the balance (which it did show yesterday). Please advise.
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Re: Do Phone minutes relate to GB and texts

Postby TracFone - Katie » Tue Dec 05, 2017 8:59 pm

Hi timmid,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
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