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Re: Pending transaction will not complete

PostPosted: Tue Oct 06, 2020 6:10 pm
by franola
I also am experiencing this problem. I am supposed to receive my minutes through SafeLink (LifeLine). I hit a wrong button and have had this attempt pending for several months. Luckily I had an abundance of minutes so no problem there. I have recently purchased an iPhone SE (2016) and want to migrate my account and keep my same phone number. All of the support I can find is strictly automated and of no help. How can I fix this problem?? Fran

Re: Pending transaction will not complete

PostPosted: Wed Oct 07, 2020 11:19 am
by Jude
Hi franola. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Pending transaction will not complete

PostPosted: Sun Nov 29, 2020 1:57 pm
by KKOW78
Hello,

I have a Pending transaction that will not complete. I have already restarted the phone but the issue persists.

Re: Pending transaction will not complete

PostPosted: Mon Nov 30, 2020 11:45 am
by Jude
Hi KKOW78. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.