Pending transaction will not complete

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Pending transaction will not complete

Postby mellow311 » Fri Jun 16, 2017 3:49 am

So i came here to reup my phone like Ive allways have been.. Notice the website has been changed... Found the aircard i wanted threw site..Purchased it.. Says success.. Then nothing.. Usually my phone would update after about 1- 2 mins after turning it off and back on again. But now it will not update and just keeps saying "This device currently has a pending transaction. To complete the transaction, please turn your device OFF and back ON. Then, wait a few minutes." on website on my account.

Please help me. I need this phone on
mellow311
 
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Re: Pending transaction will not complete

Postby TracFone - Amber » Fri Jun 16, 2017 7:46 am

Hi mellow311. My name is TracFone Amber. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I have sent you a private message. Please check your Forum inbox. Thanks!
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Re: Pending transaction will not complete

Postby cdo0661 » Sat Jul 01, 2017 8:45 am

I am also having the same issue. Reactivated an old Tracfone LG220C getting a new phone number to use as an emergency backup. Purchased 30 minutes online. When looking at my account online it shows there is a pending transaction. Followed the instructions and turned the phone off and back on. Getting a 'system unavailable, try later' message on the phone. It has been over 24 hours since I reactivated the phone. Any help would be appreciated.
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Re: Pending transaction will not complete

Postby TracFone - Amber » Sat Jul 01, 2017 8:49 am

Hi cdo0661. My name is TracFone Amber. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I have sent you a private message. Please check your Forum inbox. Thanks!
TracFone - Amber
 
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Re: Pending transaction will not complete

Postby cdo0661 » Sun Jul 02, 2017 1:15 pm

After working with Angel I was able to get my phone updated correctly. However my online account still shows a pending transaction and to turn the phone off and back on which has been done many times. Spoke with another rep and they said to wait at least an hour before checking the online account again. Waited overnight and it still shows a pending transaction for my device. Any help would be appreciated in getting this resolved.
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Re: Pending transaction will not complete

Postby TracFone - Felice » Sun Jul 02, 2017 1:24 pm

Hi Cdo0661. My name is TracFone Felice. Please check your Forum inbox for a message.
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Re: Pending transaction will not complete

Postby ThadH » Mon Jul 03, 2017 6:45 pm

Hi, I have an LG220 and I have the same problem, a message saying there is a Pending Transaction, but it will not complete, despite following instructions to turn my phone off and on and waiting a while. Tried that repeatedly over days. Can't buy more airtime. Also there seems to be some kind of problem with registering my device. It's been registered for years but the new site may not have imported the info correctly. Some Tracfone pages don't show it and others do. Very confused. I tried connecting with Chat but they are overloaded. Please help.
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Re: Pending transaction will not complete

Postby TracFone - Katie » Mon Jul 03, 2017 6:46 pm

Hi ThadH,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
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Re: Pending transaction will not complete

Postby ThadH » Mon Jul 03, 2017 7:28 pm

Hi Tracfone Katie, I followed the instructions in your PM and was able to fix the problem. I really appreciate your help, because when I tried to contact Chat previously, there was a huge wait time, but your help enabled me to get the problem fixed in a prompt manner.
ThadH
 
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Joined: Wed May 14, 2014 10:36 pm

Re: Pending transaction will not complete

Postby TracFone - Katie » Mon Jul 03, 2017 7:32 pm

ThadH,
I am glad to hear that. You're most welcome.
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