Airtime card PIN number not fully visible

[cahayduk@gmail.com]

I purchased my new tracfone for the first time yesterday (9/13) at Best Buy, along with a card for an additional 60 minutes for $19.99. The instructions on the back of the card (made of cardboard) say to 'scratch off' to view PIN. After several attempts at scratching off the gray strip, it became apparent that it was not working. I then determined that it was necessary to "PEEL" off the strip which was stuck onto the card with adhesive. Everywhere I had scratched, the number underneath was no longer visible! I called your 800 number for assistance, where I explained the problem to someone that I had trouble communicating with due to language barrier issues (I speak English and the person taking my call did not speak it clearly). After 45 minutes on the phone, the problem was not resolved. At the point that he was beginning to tell me that I would have to copy the front and back of the airtime card to fax it, our call was disconnected. I did not have the time to attempt a second call to go through this exercise a second time to get the information. Can you please tell me all of the info that I will need to have and where I am to fax it? Thank you! (And, it would be helpful if the directions did not say to "scratch off" the strip if in fact you need to "peel" it off!)

[TF-Jean]

Hi cahayduk@gmail.com! My name is TracFone Jean. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.

[cooldude]

I am facing the same issue, connected multiple time with tech support
they tell me they are connecting to the corporate team and then the call disconnects after 5-10 seconds
this is really bad customer experience from tracfone, can u plz help resolve this problem.

[cooldude]

I am facing the same issue, was it ever resolved? TracFone this is not good customer experience.
can you plz make sure you help me resolve this issue.

[Jude]

Hi cooldude. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.