Purchased wrong airtime card

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TracFone Airtime Cards.

Re: Purchased wrong airtime card

Postby lexilou333 » Tue Dec 15, 2020 12:48 pm

I accidentally purchased a smartphone plan for 500 minutes, 500 texts and 500mb of data. It will not activate on to my basic phone and I do not have the receipt to exchange it. Is there anyway I can have it transferred onto my basic phone? Thank you!
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Re: Purchased wrong airtime card

Postby Jude » Wed Dec 16, 2020 12:14 pm

Hi lexilou333 . My name is TracFone Jude. We can transfer the minutes to the basic phone. We may need to check on it before we can process the transfer. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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