Earned points not being added to account

[rcm999]

I play Tracfone's Earn Points games every day. Usually, I don't score many, if any points. This morning, I spun the wheel, and it landed on 4500 points. But my points didn't add to my total or pending points. I made a screenshot of the points, so this isn't a false claim. How do I get these points added to my account?

Ron

Edit: It happened yet again this morning, 9/5/2023