Page 1 of 1

PASSWORD RESET IS BROKEN

PostPosted: Tue Sep 13, 2022 7:22 pm
by whateverwhatever
The password reset link that is sent to my email address does NOT take me to a URL where I can reset my password.

The URL that is sent contains no token, the URL that is in the hyperlink is "https://www.tracfone.com/home?tok=".

It does literally nothing; it either takes you to a 404 Error Page, or it takes you to the Tracfone Home Page.

This is a SERIOUS ISSUE, and it has apparently been an issue on and off for MONTHS.

I am locked out of my account! I need to be able to reset my password and access my account, Tracfone!!!!

Re: PASSWORD RESET IS BROKEN

PostPosted: Wed Sep 14, 2022 8:08 am
by TracFone - Maria
Hi whateverwhatever. This is TracFone Maria. We're sorry to hear about this. We're here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: PASSWORD RESET IS BROKEN

PostPosted: Thu Sep 15, 2022 1:08 pm
by whateverwhatever
I was able to get someone on the phone and do a manual reset that way.

But I repeat: THIS ISSUE NEEDS TO BE FIXED IMMEDIATELY.

You are a Global Telecommunications Company! This is unacceptable!

Re: PASSWORD RESET IS BROKEN

PostPosted: Sat Sep 17, 2022 10:16 am
by Jude
Hi whateverwhatever. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.