Add-a-line rewards points no show

Add-a-line rewards points no show

Postby tangzq » Wed Aug 03, 2022 11:46 am

Last night I added a new line to my account and wanted to take advantage of 10k rewards points this month. But there shows no any such rewards points in my account.

I chatted with several CSR online and they couldn't give any reasons or solutions... Seems this problem have been reported many times over the years on many forums. Who can give a short answer/solution without bothering me to spend hours and hours to chat or call.
tangzq
 
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Joined: Tue Aug 02, 2022 11:45 pm

Re: Add-a-line rewards points no show

Postby Jude » Wed Aug 03, 2022 11:58 am

Hi tangzq. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

Re: Add-a-line rewards points no show

Postby atulo50 » Fri Sep 09, 2022 12:22 pm

I got the same problem. I can not send a message in this forum.

I added a line into my account but did not get the 10K rewards points. Help please.
atulo50
 
Posts: 6
Joined: Sat Jul 13, 2019 2:47 pm

Re: Add-a-line rewards points no show

Postby Jude » Fri Sep 09, 2022 12:31 pm

Hi atulo50. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: Add-a-line rewards points no show

Postby atulo50 » Fri Sep 09, 2022 7:07 pm

Jude,

How can I respond your message?
atulo50
 
Posts: 6
Joined: Sat Jul 13, 2019 2:47 pm

Re: Add-a-line rewards points no show

Postby atulo50 » Fri Sep 09, 2022 8:31 pm

Jude,

I got your message "We can also check your account. What is your TracFone number?".

I don't know how to respond. I don't see any reply button. Should I respond here?
atulo50
 
Posts: 6
Joined: Sat Jul 13, 2019 2:47 pm

Re: Add-a-line rewards points no show

Postby Jude » Sat Sep 10, 2022 3:22 pm

Hi atulo50. We have approved your posts. An option should be provided in order for you to respond to my message. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: Add-a-line rewards points no show

Postby atulo50 » Sun Sep 11, 2022 10:56 am

Jude,

How can I respond your message to get your help?
atulo50
 
Posts: 6
Joined: Sat Jul 13, 2019 2:47 pm

Re: Add-a-line rewards points no show

Postby TracFone - Maria » Mon Sep 12, 2022 10:36 am

Hi atulo50. I'm TracFone Maria. Your posts has been approved. You may now reply to the private message. Please check your Forum inbox. Thanks
TracFone - Maria
 
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Re: Add-a-line rewards points no show

Postby Cuadratech » Fri Sep 23, 2022 2:34 pm

I have the same problem, yesterday activated and added a line to my account but only shows 20 points pending, not 10K as advertised.
Cuadratech
 
Posts: 5
Joined: Sun Dec 20, 2020 2:17 pm

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