Add-a-line rewards points no show

Re: Add-a-line rewards points no show

Postby TracFone - Maria » Fri Sep 23, 2022 5:44 pm

Hi Cuadratech. This is TracFone Maria. It is that we received with great concern your feedback about the poor service you experienced. Please accept our sincere apology for the problems that you went through with our Rewards Program. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. Kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: Add-a-line rewards points no show

Postby Cuadratech » Sun Sep 25, 2022 4:55 pm

TracFone - Maria wrote:Hi Cuadratech. This is TracFone Maria. It is that we received with great concern your feedback about the poor service you experienced. Please accept our sincere apology for the problems that you went through with our Rewards Program. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. Kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Already tried that and even got 2 phone calls from your Customer Service Department but so far, no clear answer, they just give me the run around. Online steps to add a line and activation process is broken, and no one seems to care. They claim that you must add a line and then activate, but when you go online the steps are the other way around.
Cuadratech
 
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Joined: Sun Dec 20, 2020 2:17 pm

Re: Add-a-line rewards points no show

Postby Jude » Mon Sep 26, 2022 9:41 am

Hi Cuadratech. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

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