Two Weeks, No Phone

[BlueFire05]

Hello. I ordered a phone two weeks ago, and I'm very disappointed with how long it is taking to receive it. I understand backlogged orders do happen, but I feel two weeks is more than long enough. I've also been very disappointed in the customer service I've received. I have now been without a phone for two weeks since my old one broke, and I kind of need one in order to stay in contact with my employer. I would love to know why my order is taking so long and if it is at all possible to get a partial refund or some other compensation. If not, I would like to find out if/how I can cancel my order and get a full refund and I will not be shopping with Tracfone again.

[TracFone - Maria]

Hi BlueFire05. This is TracFone Maria. We're sorry to hear about your order. Let us help you figure out the cause of the delay, and be assured that we are committed to help you expedite the delivery of your phone. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.