Customer Service email

Customer Service email

Postby millerb270 » Tue May 10, 2022 3:16 pm

Does Tracfone have a Customer Service email? I've called Customer Service 3 times now and no one can seem to solve my problem. The last time the Customer Service person tried to connect me with a higher form of service but I got disconnected. It would be simpler if I could just send them an email to explain what I need.
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Tue May 10, 2022 4:01 pm

Hi millerb270. My name is TracFone Jude. We currently do not have an e-mail. However, you may use this link https://www.tracfone.com/support/contact-us to view our different channels. We can also help you here. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3282
Joined: Tue Apr 12, 2011 12:24 pm

Re: Customer Service email

Postby millerb270 » Tue May 10, 2022 7:06 pm

I currently have a tracfone account for my Galaxy S10 which I renew service for on an annual basis.  I have activated my older Galaxy S9 to give to a family member to use.  I went through the Customer Support telephone number to get it activated.  The problem I have is that I can't get into the account because there apparently is no password.  I told that to customer support and they said they'd send an email to change the password but the emails never arrive.  The address for the emails should be clarkb3006@gmail.com which is the S9's account.  I know the email works because I can email and text that address.  There could be another problem involved.  My email, , was inadvertently put in to the S9"s account.  Still, I get no reset password email at that account either.  Can you please help straighten this out?
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Wed May 11, 2022 9:35 am

Hi millerb270. We can help you in resolving this problem. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3282
Joined: Tue Apr 12, 2011 12:24 pm

Re: Customer Service email

Postby millerb270 » Wed May 11, 2022 10:35 am

From your inbox post I can see that you don't understand either. I've done the chat. They said I'd have to call customer service. I've called there 3 times and they've been no help. I was hoping you could pass my problem on to someone who could either call me at or email me at . I guess there's no further point in using the forum.
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Wed May 11, 2022 1:52 pm

Hi millerb270. I have edited your post containing your phone number in order to secure your account. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3282
Joined: Tue Apr 12, 2011 12:24 pm


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