90 day 60 minute plan

[medwest]

I have a Moto g6 and am enrolled in auto refill of the 90 day 60 minute plan. My wife has an Alcatel TCL A3 but has been unable to sign up in auto refill for the same 90 day 60 minute plan, saying that phone is not eligible, yet she can add minutes using a Walmart 90 day 60 minute electronic card? We want to save the money with auto refill on her account with this phone.

[TracFone - Maria]

Hi medwest. I'm TracFone Maria. We're sorry to hear about this. Allow us to further check on it so we can straighten things out. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[medwest]

TracFone still won't let me buy a 90 day 60 minute plan from their website for my Alcatel TCL A3 phone. I started service with a 90 day 60 minute plan from Walmart. Will I be able to continue the 90 day 60 minute plan if I continue to go through Walmart instead of buying directly from the TracFone website? They let me use this plan on my TracFone Moto G6 but not the TCL A3 line.

[TracFone - Maria]

Hi medwest. I'm TracFone Maria. We're sorry for the trouble that you have encountered with our website. Yes, you may also purchase the service plan on your nearest retailers. Allow us to further investigate this matter with you so we can provide a concrete resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.