Missing 7000 Reward Points For New Line

[kingscourt]

On Feb 15, 2022, I clicked on a Tracfone Rewards promotion (while logged into my account). It offered 7000 points for adding a new line. I purchased a new phone and added a new line to my existing account. When I didn't see the points pending after a few days, I called and was told by a CSR that he could see them on his end and they'd be added to my account. I can't remember exactly when he said, but I think it was after 60 days.

It's now been more than 60 days and I only show 63 points for the line activation. I called today and spoke with 7 different people. I still don't have the points. In searching this forum, I see it's happened to others. And someone else specifically mentioned getting 63 points instead of 7000. I'm wondering if anyone has resolved this issue. Thanks for your time.

[TracFone - Mark]

Hi kingscourt. My name is TracFone Mark. We're sorry that you are caught in this situation, and this is not how we want you to experience while using our service. We will be glad to help you in resolving your ongoing issue about your TracFone Rewards points. To further assist you, kindly check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611. Thank you for reaching us.

[kingscourt]

The information provided is useless. It merely suggests contacting Tracfone, which I've done countless times. I've wasted hours of time on the phone with CSR. The CSR usually say somethin like "unfortunately, we can't add the points" because... (1) the promotion does not exist (still advertised on the website) or (2) I never added a second line (it's still active and showing on my account). The last person I spoke with said he verified I did qualify and the points would be added to my account within 24 hours. That was 2 days ago and I still don't have them. His name was Louie and he gave me an employee ID of 512499.

I can't believe this company is so steadfastly refusing to give something that literally costs them nothing. It's false advertising to promise an incentive to entice someone to make a purchase and then refuse to provide what was promised.

[TracFone - Maria]

Hi kingscourt. I'm TracFone Maria. Please accept our sincere apologies for the inconvenience we have caused you. This is never the way we want you to feel. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.