Service end date glitch?

[CSM101]

Hello,
My daughters account went from a service end date of 5/4/22 to 4/13/22 when I added 1G of data yesterday on 4/13/22. Very odd since I also had auto-refill set up. I did start receiving end of service emails recently, but thought that was a glitch since I had auto-refill set up. Now it shows as inactive. I tried chatting with someone on the website but they were no help. I have a screen shot from the app showing the status before it became inactive but I'm not sure how to upload it. Thanks for your help.

[TracFone - Mark]

Hi CSM101. My name is TracFone Mark. We're sorry that you are caught in this situation. We will be glad to help you in resolving your ongoing issue. To better assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word DUE DATE to 611611. Thank you for contacting us.