Can't log in tracfone.com

[fredmcd-hotmail]

I have been trying to log into tracfone.com all I get is a message to call a phone number.
It does not help. What gives? I read somewhere to change the password. I can't do this either.

[TracFone - Mark]

Hi fredmcd-hotmail. My name is TracFone Mark. We're sorry that you are caught in this situation, and this is not how we want you to experience while using our service. We will be glad to help you in resolving your ongoing issue. To further assist you, kindly check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611. Thank you for reaching us.