3G To 5G Transfer?

Re: 3G To 5G Transfer?

Postby TracFone - Maria » Sat Mar 19, 2022 6:32 pm

Hi CHuDWah. I'm TracFone Maria. We're sorry for the trouble we have caused you. On the other hand, we're glad to hear that your phone is now active. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. Should you need assistance, please let us know. Thank you.
TracFone - Maria
 
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Re: 3G To 5G Transfer?

Postby CHuDWah » Thu Apr 07, 2022 3:51 pm

TracFone - Maria wrote:Hi CHuDWah. I'm TracFone Maria. We're sorry for the trouble we have caused you. On the other hand, we're glad to hear that your phone is now active. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. Should you need assistance, please let us know. Thank you.


Well alrighty then, I’m letting you know. As stated in my first post in this thread, my old 3G phone (Alcatel 205G) had 442.22 minutes, 276 service days, and Double Minutes For Life (DMFL) as of March 15, 2022. After much consternation (also detailed in this thread), I finally got my new 4G LTE phone (Orbic Journey V) activated and my minutes and service days transferred to it. Since then, I haven’t purchased additional minutes so I don’t know if the DMFL transferred. Anyway by my calculation, 276 days from March 15, 2022 is December 16, 2022. My Account showed that expiration date after the service was transferred to the new phone. But now it says “service period ends 04/30/22.” WTF???!!! Where did the rest of my service days go and more to the point, GIVE THEM BACK!!
CHuDWah
 
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Re: 3G To 5G Transfer?

Postby Jude » Fri Apr 08, 2022 10:45 am

Hi CHuDWah. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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