Can't log in to my account

[butchie1167]

I cannot access my account. Message keeps saying my email and password are wrong and my number isn't eligible for an account. It's a brand new phone and brand new account. Stayed on hold waiting to speak to customer service for over an hour only to get transferred and disconnected. I need to log in can you please help. Ty

[TracFone - Maria]

Hi butchie1167. I'm TracFone Maria. We sincerely apologize that you encountered a problem trying to log in to your account. Let us take a closer look into what is going on and ensure there is a resolution for you today.Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[listen]

So frustrated, so I found this site to see what's going on with TracFone On-line.
I need to update my profile and credit card information, and it simply won't let me get into my account. I've tried off and on for many days now.
The log-in comes up and I enter all my info and it keeps taking me back to "log-in", over, and over and over again.
I realize that Verizon has bought out TracFone, but I don't understand what is going on with their website.
I've been a loyal customer for many years now. I only use my computer to log in and I don't do things like this on my cell phone. So, I need the website to be up and running.
Apparently, I'm told it is running----only what good is it, if a customer can't log into their account!
HELP.

[rcm999]

Same issue here. I even changed browsers, used a VPN, and I cannot log into my Rewards account. I can get onto the main log in, but when I go to my Rewards page, I am prompted again for my username and password (as usual), only this time I get an error message about wrong username/password. Unable to go to live chat as well. There is no live chat option showing.

[TracFone - Mark]

Hi rcm999. My name is TracFone Mark. We're sorry for the trouble that you have encountered when trying to log in to your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[rcm999]

Hi rcm999. My name is TracFone Mark. We're sorry for the trouble that you have encountered when trying to log in to your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

Mark, the online chat feature is not working either.

[TracFone - Mark]

Hi rcm999. My name is TracFone Mark. We apologize that you are still unable to contact us via chat link that I have provided. If texting the keyword CHAT to 611611 will not work, please call our Customer Care Center for us to resolve your issue the soonest. If you have other concerns, please do not hesitate to let us know. Thanks.

[TracFone - Mark]

Hi listen. My name is TracFone Mark. Thank you for being one of our loyal customers. However, our sincere apologies for the trouble that you have encountered with our service lately. It is not our intention to frustrate you. To better assist you, we will need to take this issue offline so we can address it further. We will contact you directly with a private message. You can also use our self-service menu by simply texting the word HELP to 611611.

[Remraf]

Like many others I am unable to login to my account. This has been going on for several weeks. I keep getting a popup that says: "We apologize, but we cannot process your transaction at this time. Please try again later or call us at 1-800-867-7183." Please Help!

[Jude]

Hi Remraf. My name is TracFone Jude. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.