cancelling auto-refill

[dc47]

How do I cancel auto-refill?

[TracFone - Maria]

Hi dc47. I'm TracFone Maria. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[usrtna]

Is it possible to cancel auto-refill online? Thanks

[TracFone - Maria]

Hi usrtna. I'm TracFone Maria. Yes, it is. You may visit our website at www.tracfone.com. We can also help you with it. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[Blondieky125]

I have recently signed up for data in order to send and receive texts from my work wi-fi and at home. Wi-fi at work lasted about three days then stopped, and at home, even worse. I sent a text with photos this past Monday (June 6), and received a reply today (Saturday, June 11). This was a legal matter and the other party thought I was ignoring them even though I responded immediately (on Monday, June 6, 2022). I can understand delays - but 6 days??? I also received other replies to texts sent out last Monday. So it was not an anomaly. I have tried repeatedly to contact Tracfone online, get the chat going, then it disappears so not a thing is resolved. I want to cancel my Tracfone plan, but I have automatic withdrawal, and my non-service is deducted from my account. I need a resolution to this immediately.

[Jude]

Hi Blondieky125. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.