Need help unlocking phone,unlocking department is hopeless

Need help unlocking phone,unlocking department is hopeless

Postby bbyfjqnlmejkvwijsv » Fri Dec 24, 2021 8:53 pm

I

I had a phone I bought from Tracfone die,they would not replace it.I was forced to buy another phone from them,which I had the service from the broken phone transferred to.Somehow I cannot get the people who eventually answer the phone in the unlocking department to understand this or do anything but put me on hold and then say they can't help and I have tried a lot of times.I've spent hours on something that should take minutes and it's still not done!!!!I simply cannot deal with the frustration of calling that unlocking # from Hell anymore.It's pointless.I'd appreciate some help or a referral to someone who can help.On my last phone call I asked the guy to transfer me to someone who could help.He said he wasn't going to do that,but I could call back the same number.(Again for the millionth time with no help but plenty of nastieness and rudeness.).

11-22-2020 REACTIVATION
Transaction Type
REACTIVATION
Transaction ID
4359862543
DATE
11-22-2020
Device Identification Number
xxx-xxx-xxxx
bbyfjqnlmejkvwijsv
 
Posts: 3
Joined: Fri Dec 24, 2021 8:31 pm

Re: Need help unlocking phone,unlocking department is hopele

Postby Jude » Sun Dec 26, 2021 6:56 pm

Hi bbyfjqnlmejkvwijsv. My name is TracFone Jude. We read your post and we are reaching out to share some relevant information. If the TracFone device was activated with TracFone service prior to November 23, 2021, then the device must have been active on TracFone service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months. If the TracFone device was activated with new service on the Verizon network on or after November 23, 2021, then at least 60 days must have elapsed since the device was activated. If you have not met the required minimum period of active TracFone service, TracFone may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. You may check if you are eligible or submit an unlocking request online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: Need help unlocking phone,unlocking department is hopele

Postby bbyfjqnlmejkvwijsv » Mon Dec 27, 2021 1:29 pm

I have tried those options and they doi not work.I am not asking for very much.I am simply asking the company who I bought a service from to explain why they are not honoring the terms.

I simply want an answer to a very simple question.I do not want to verbally spar with people whose job it is to be as non cooperative as possible,which is what happens in either chat or by calling 1-888-442-5102.

Can I just be simply told why my phone cannot be unlocked despite continuous service since 11-22-2020?

Is there a direct contact at the corporate office that I can send a certified letter to?
bbyfjqnlmejkvwijsv
 
Posts: 3
Joined: Fri Dec 24, 2021 8:31 pm

Re: Need help unlocking phone,unlocking department is hopele

Postby Jude » Mon Dec 27, 2021 4:10 pm

Hi bbyfjqnlmejkvwijsv. We will need to speak you directly in order to resolve this problem. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: Need help unlocking phone,unlocking department is hopele

Postby blueboy123 » Sat Mar 04, 2023 6:26 pm

I need help unlocking my phone. It has been active on tracfone service for 12 months since 3-4-2022. They say its only been active for 2 months maybe from what I gather. Who can help me?
blueboy123
 
Posts: 14
Joined: Fri Jul 16, 2021 12:52 pm


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