Hi freez. My name is TracFone Jude. We will need to check your phone before we can provide you more details. Also, are you trying to activate the phone in the Bring Your Own Phone Program? If so, we will first need to check the details of your phones. Compatible phones include GSM carrier unlocked (operating 850 and 1900 MHz bands). For a CDMA phone, we will need to get the serial number to check the eligibility. To check if your phones are compatible with our service, you can visit our website at
https://www.tracfone.com/kyop or text the word BYOP to 611611. We can also check on your device. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.