New phone not activating.

New phone not activating.

Postby GAL » Tue Nov 16, 2021 10:46 am

I had an older LG model LGL21G and just received and activated a new Galaxy A21. It's been over 24 hours and the phone is still not active.

At the web page for info about my new phone in the ACTIVE DEVICES under the "Device" section it still shows my old phones IMEI.

Is this correct?

If I remove this active phone and try to (re)activate it again will I loose all my balance Data, Minutes, and Text?
GAL
 
Posts: 2
Joined: Tue Nov 16, 2021 10:24 am

Re: New phone not activating.

Postby Jude » Tue Nov 16, 2021 12:04 pm

Hi GAL. My name is TracFone Jude. We apologize for the trouble this has caused you. We will need to check on it before we can answer your question. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
Jude
 
Posts: 2866
Joined: Tue Apr 12, 2011 12:24 pm


Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 19 guests