voice minutes drain?

voice minutes drain?

Postby randompacking » Sun Oct 24, 2021 2:12 pm

First time tracfone user here. I purchased in February 2021 one of those 1-year plans (Tracfone Prepaid Wireless Smartphone SIM+Plan-1200 Min,1200 Txt, 3GB Data) from ebay.

I do not use the voice minutes or text at all. All I use is data.

I have noticed a constant drain of voice minutes since I first started. Below is the voice balance over time:
2/19/2021 1174
3/18/2021 1141
4/11/2021 1118
5/16/2021 1101
6/7/2021 1086
7/16/2021 1059
8/9/2021 1051
9/8/2021 1038
10/9/2021 982
10/22/2021 972

I find this as odd. Does anyone else have this issue? Is this normal (i.e., minutes are tied to data usage)?

I tried to contact Tracfone customer service (twice), but they have given me no answers.
randompacking
 
Posts: 6
Joined: Sun Oct 24, 2021 2:04 pm

Re: voice minutes drain?

Postby Jude » Sun Oct 24, 2021 3:05 pm

Hi randompacking. My name is TracFone Jude. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2849
Joined: Tue Apr 12, 2011 12:24 pm

Re: voice minutes drain?

Postby randompacking » Mon Oct 25, 2021 9:55 am

Thanks, Jude, for your PM. I tried to reply, but i don't think i can send a PM yet (message - "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature.").

Anyways, I did contact online chat (twice) and they had the issue escalated and had someone call me (once).

I really just want to know if what I am seeing (voice minutes drain) is normal.
randompacking
 
Posts: 6
Joined: Sun Oct 24, 2021 2:04 pm

Re: voice minutes drain?

Postby Jude » Mon Oct 25, 2021 12:34 pm

You're welcome, randompacking. You should be able to contact us via private message. Please let us know if you need further assistance.
Jude
 
Posts: 2849
Joined: Tue Apr 12, 2011 12:24 pm

Re: voice minutes drain?

Postby randompacking » Tue Oct 26, 2021 10:29 am

this is so weird. i see your second PM, Jude, but there's no "reply" button. Also, i still see the following message when i click "compose" in the PM section:

"We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."
randompacking
 
Posts: 6
Joined: Sun Oct 24, 2021 2:04 pm

Re: voice minutes drain?

Postby randompacking » Tue Oct 26, 2021 10:30 am

But, generally, is the voice minutes drain a normal thing? Like, is it tied to my data usage (i mean, for example x mb of data = y minutes)?
randompacking
 
Posts: 6
Joined: Sun Oct 24, 2021 2:04 pm

Re: voice minutes drain?

Postby TracFone - Maria » Tue Oct 26, 2021 4:30 pm

Hi randompacking. This is TracFone - Maria. For us to address your concern, we need to check your account first. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 8905
Joined: Tue Jan 31, 2012 1:08 pm

Re: voice minutes drain?

Postby TracFone - Maria » Tue Oct 26, 2021 4:33 pm

randompacking wrote:this is so weird. i see your second PM, Jude, but there's no "reply" button. Also, i still see the following message when i click "compose" in the PM section:

"We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature."


Hi randompacking. I'm TracFone - Maria. For you to respond to the private message, you need to create one more post to enable your private messaging feature. Thanks.
TracFone - Maria
 
Posts: 8905
Joined: Tue Jan 31, 2012 1:08 pm

Re: voice minutes drain?

Postby randompacking » Wed Oct 27, 2021 9:06 pm

thanks, maria. i will try to post another question and see if i will be granted the ability to reply to PMs.
randompacking
 
Posts: 6
Joined: Sun Oct 24, 2021 2:04 pm

Re: voice minutes drain?

Postby TracFone - Maria » Fri Oct 29, 2021 4:07 pm

Hi randompacking . Your posts has been approved. Please check your Forum inbox for a private message. Thank you.
TracFone - Maria
 
Posts: 8905
Joined: Tue Jan 31, 2012 1:08 pm


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