no phone number assigned to my phone

no phone number assigned to my phone

Postby nickrr » Sat Oct 09, 2021 8:15 am

Hi,

I activated a new LG Journey tracfone yesterday online with a 30 day unlimited calls and text code.

The phone shows as activated under my devices in my tracfone account page, but the phone cannot make calls or texts and it has not been assigned a phone number.

I updated the phone via wifi so it is up to date on updates.

I power cycled the phone numerous times.

Can you help/

Thanks,
Nick
nickrr
 
Posts: 1
Joined: Sat Oct 09, 2021 8:08 am

Re: no phone number assigned to my phone

Postby Jude » Sat Oct 09, 2021 12:59 pm

Hi nickrr. My name is TracFone Jude. We apologize for the trouble this has caused you. We'd like to take a closer look into what's going on and ensure there is a resolution for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2789
Joined: Tue Apr 12, 2011 12:24 pm


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