sim card unlock after one year

sim card unlock after one year

Postby whatever2021 » Tue Oct 05, 2021 2:48 pm

Hi I need to unlock my phone:

phone first activate on 9/21/2020
deactivate after contract exp on 9/22/2021
activate again on 9/28/2021
deactivate (switch to new phone) on 10/05/2021

Based on policy, I am still within one month exp of 12 months usage.
But customer service keep telling me not eligible and ask me $140 for unlock !
Posts: 5
Joined: Tue Oct 05, 2021 2:36 pm

Re: sim card unlock after one year

Postby TracFone - Maria » Tue Oct 05, 2021 4:17 pm

Hi whatever2021. This is TracFone - Maria. We sincerely apologize for the inconvenience this has caused you. Fo further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
Posts: 8875
Joined: Tue Jan 31, 2012 1:08 pm

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