Tracfone simcard not working on iphone12pro

Tracfone simcard not working on iphone12pro

Postby carle621 » Sun Oct 03, 2021 4:04 pm

I hope somebody might take the time to try to solve a problem that I don’t understand:
My granddaughter from Denmark is at the moment exchange student in USA, living in Wyoming in the State of New York. She brought her own iPhone12 Pro with her from Denmark (no simlock), bought a simcard from Tracfone, and has just tried to use it. It does not work. She called med, because I am IT specialist in Denmark, but I am stuck, I have absolutely no clue what the problem might be, and I sencerily hope that some from Tracfone or the community are willing to help me/us ?
The simcard number is:
When she enters the EMEI number at startup, nothing happens. (green tick though)
How can we check if the simcard has been activated correctly, and how can we know if there might be any problem using the iphone wih this Emei number? She called Tracfone Support with these questions, but no help!
Regards
Carl
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Re: Tracfone simcard not working on iphone12pro

Postby carle621 » Sun Oct 03, 2021 4:25 pm

Sorry, EMEI number is this: , and the card is for Verizon network
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Re: Tracfone simcard not working on iphone12pro

Postby Jude » Sun Oct 03, 2021 4:59 pm

Hi carle621. My name is TracFone Jude. We apologize for the trouble this has caused you. Please be advised that we have edited your posts containing your account information. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Tracfone simcard not working on iphone12pro

Postby carle621 » Sat Oct 09, 2021 12:14 pm

Thank you for your quick replay. Unfortunately I am being blocked when I try to access the link you wrote to me, probably because I am accessing it from DK? So that it is not possible. Trying by phone can only my granddaughter do, and now it turns out that she has tried with a simcard from at&t, and that works fine, no problem whatsoever !! Even the coverage on her school is fine.
So I have only one question before I stop this conversation: Can it really be true, that Verizon can have said, both to my granddaugher and to her American family, that only mobiles bought from Verison are allowed on the Verizon network?
Many regards from Carl in Denmark
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Re: Tracfone simcard not working on iphone12pro

Postby Jude » Sat Oct 09, 2021 1:05 pm

Hi carle621. The phone needs to be compatible with TracFone Wireless. Compatible phones include GSM carrier unlocked (operating 850 and 1900 MHz bands), and some other CDMA technology. For a CDMA phone, we will need to get the serial number to check the eligibility. To check if your phones are compatible with our service, you can visit our website at https://get.tracfone.com/bring-your-own-phone or text the word BYOP to 611611.
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Re: Tracfone simcard not working on iphone12pro

Postby carle621 » Sun Oct 10, 2021 10:42 am

So what you are saying is, that her iPhone12 might not be compatible with Tracfone/Verizon network, but it is proven to be compatible with AT&T and Mintmobile. It does not give any sense to me, please explain ?
Regards Carl from DK (please be aware that your links are blocked)
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Re: Tracfone simcard not working on iphone12pro

Postby Jude » Sun Oct 10, 2021 5:16 pm

Hi carle621. We will need to check on it. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Re: Tracfone simcard not working on iphone12pro

Postby carle621 » Mon Oct 11, 2021 10:23 am

Thank you very much for your assistance. The iPhone12pro model number: MGMQ3QN/A with serial number:
DNPDJ0AK0D93 (the two 0 are forward slashed) Is this enough information for you to find out why this telephone is not accepted on Verizon network? Regards Carl (from DK)
Attachments
244734810_939359313455542_2139828188643381093_n.jpg
Screen shot from iPhone12pro
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Re: Tracfone simcard not working on iphone12pro

Postby TracFone - Maria » Mon Oct 11, 2021 10:53 am

Hi carle621. This is TracFone - Maria. We need to have the IMEI/MEID of the phone. Please check your Forum inbox for a private message. Thanks.
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