Question about Auto-Refill

Question about Auto-Refill

Postby AliceF » Fri Sep 24, 2021 1:11 am


When I activated my service just under 90 days ago I set my service to Auto-Refill. My 90 days will end in about 10 days and I just got an email telling me I needed to refill my time. When I went into my account there's a button to enroll in Auto-Refill, but I already did that, so what's going on? Did Tracfone never set my account to Auto-Refill?
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Joined: Mon Jul 05, 2021 3:39 pm

Re: Question about Auto-Refill

Postby Jude » Fri Sep 24, 2021 11:22 am

Hi AliceF. My name is TracFone Jude. We apologize for the trouble this has caused you. We'd like to take a closer look into what's going on and ensure there is a resolution for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Joined: Tue Apr 12, 2011 12:24 pm

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