Not receiving verification numbers

Not receiving verification numbers

Postby darrelgriffin » Fri Sep 17, 2021 6:42 pm

When I try to add airtime or almost anything else on the tracfone website it says that it is sending a verification number to my phone which I then have to enter to proceed. I am not receiving that number and so can't do anything. I have just changed phones so that is probably related to the problem, but I am able to receive other text messages from various people. What might be the problem?
darrelgriffin
 
Posts: 1
Joined: Fri Sep 17, 2021 6:35 pm

Re: Not receiving verification numbers

Postby Jude » Sat Sep 18, 2021 2:24 pm

Hi darrelgriffin. My name is TracFone Jude. We apologize for the trouble this has caused you. We'd like to take a closer look into what's going on and ensure there is a resolution for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm


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