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EBB approved. Not added on account.

PostPosted: Thu Sep 09, 2021 11:04 pm
by raiin
Hi

I was approved for EBB but it is not being added to my account.

I have 0 minutes, 0 data, 0 texts.

I have chatted and talked with customer support 2 times and no one can help.

I was supposed to get a call back once from technical support to "Look further into my account" but they never called.

Has anyone been successful at getting EBB to work on their Tracfone?

I bought a plan just to keep using my phone. There are 2 plans. The EBB has 0.

Do I need a new phone that will work with EBB?

Re: EBB approved. Not added on account.

PostPosted: Fri Sep 10, 2021 1:39 pm
by TracFone - Maria
Hi raiin. This is TracFone - Maria. Our sincere apologies for the inconvenience that you have experienced with the EBB program specially with our customer service. It is never our intention to let you experience such troubles. Allow us to have the opportunity to assist you again and ensure to provide you with a concrete resolution. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.