Chat function not working on Tracfone website?

Chat function not working on Tracfone website?

Postby BobMD21144 » Sat Jun 05, 2021 1:26 pm

I'm trying to use the Online Chat function on the Tracfone "Contact Us" web page but it doesn't seem to be working.

I'm not seeing any kind of link or button or anything else to start an online chat session. I've tried Chrome, Firefox, and Edge but no luck in any of them.

Is the Online Chat function currently down? Am I just not seeing the appropriate button or link to click?
Posts: 3
Joined: Sat Jun 05, 2021 12:58 pm

Re: Chat function not working on Tracfone website?

Postby Jude » Sat Jun 05, 2021 7:30 pm

Hi BobMD21144. My name is TracFone Jude. You can text chat to 611611 to to get help through chat. You may also check your inbox for a message. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Posts: 2653
Joined: Tue Apr 12, 2011 12:24 pm

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