38335207 phone not shipped

38335207 phone not shipped

Postby Pauly68 » Thu Apr 29, 2021 9:20 am

:x my phone was shipped on April 21st no updates from FedEx since then. FedEx has not received package but was shipped according to TracFone.
Pauly68
 
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Joined: Thu Apr 29, 2021 9:11 am

Re: 38335207 phone not shipped

Postby Jude » Thu Apr 29, 2021 12:04 pm

Hi Pauly68. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

Re: 38335207 phone not shipped

Postby GNort » Fri Apr 30, 2021 3:03 am

I'm currently experiencing this same issue!! It's been a month almost and still haven't received my package and FedEx says they don't have it just the label was created is all!! Help!
GNort
 
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Joined: Fri Apr 30, 2021 2:57 am

Re: 38335207 phone not shipped

Postby Jude » Fri Apr 30, 2021 11:55 am

Hi GNort. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2653
Joined: Tue Apr 12, 2011 12:24 pm

Re: 38335207 phone not shipped

Postby Jono51 » Thu May 20, 2021 12:39 pm

I have the same problem. Ordered a new Samsung A51 and got a confirmation that it had shipped. That was on the 17th (Monday). It is now Thursday the 20th and the tracking number says, "No record of this tracking number can be found at this time." There is a problem and I would like to resolve it. Thanks.
Jono51
 
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Joined: Thu May 20, 2021 12:33 pm

Re: 38335207 phone not shipped

Postby TracFone - Maria » Thu May 20, 2021 6:26 pm

Hi Jono51. This is TracFone - Maria. Our sincere apologies for the inconvenience that you have experienced with your order. We would like to further check the status so we can provide a thorough explanation and concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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