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(still) can't add phone to account (says on another account)

PostPosted: Tue Apr 06, 2021 5:05 pm
by ssepan
Some time last summer I bough a new tracfone because old one died. Got onto web site to add new device and transfer #. Got message above. Got on chat w/ support and they were able to get # associated with new device, but they could not help me see the device in the online account.
After an hour+ of them seeing # was associated with another account (but they could not explain where/why) and having me create another email/account, I STILL could not associate device. At that point I gave up. Phone was working.
Now the subscription is due to expire, if it hasn't already, but I still cannot see/add the device in the online account.
If you cannot get this straightened out, I will throw this phone out and go (back) to Jitterbug, who I had for years before TF. This is not acceptable.

Re: (still) can't add phone to account (says on another acco

PostPosted: Tue Apr 06, 2021 6:25 pm
by Jude
Hi ssepan. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.