rewards points - disappear after pending 60days

[TracFone - Maria]

Hi leeloo0099. I'm TracFone Maria. We sincerely apologize for the inconvenience that you have experienced with your reward points. Let us take a closer look into what is going on and ensure there is a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[shehongtao]

just found my 8000 points missing from the account.
Although it is still shown in the history, but I do not have any pending or available points in my account.
are posts here useful? any experience? Thanks.

[Jude]

Hi shehongtao. My name is TracFoe Jude. We'd like an opportunity to review your account and make sure you're getting the best service.To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[armybeef68]

I'm having a similar situation with my rewards points, however my problem is that they're still pending after a week, and I currently have three non-working phones, how do I add my points to my plan so I can get my phone working.

[TracFone - Maria]

Hi armybeef68 . This is TracFone Maria. We're sorry to hear that. Let us check on it so we can have the issue resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[setthisdummy]

Well, I just added a line and no points showed up at all! This company is soooo frustrating.

[TracFone - Maria]

Hi setthisdummy. This is TracFone Maria. We understand your frustrations. It is that we received with great concern your feedback about the poor service you experience. Please accept our sincere apology for the problems that you went through with our Rewards Program. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. To further assist, kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[jjtrac2020]

Added a new line to my account followed the link from my account login, after 3 days it showed up only 63 rewards points pending, what is going on? I am suppose to get 7000 points. Please help and credit the rewards point to my account.

[jjtrac2020]

Added a new line to my existing account but only got 63 points pending for activation, what is going on?

[Jude]

Hi jjtrac2020. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.