rewards points - disappear after pending 60days

Re: rewards points - disappear after pending 60days

Postby owl1979 » Thu Jul 28, 2022 11:37 pm

Hi - I have two Tracfone accounts, one for myself, and one for my son. Both of them seemed to have "lost" several thousand reward points a few months ago. Tracfone customer care mentioned they would look into it for me, but I never heard back.

My reward history shows the points I should have, but my "Available" total is several thousand points less than what I should have in total.

Can one of the Tracfone CSRs help me, please?
owl1979
 
Posts: 2
Joined: Thu Jul 28, 2022 11:23 pm

Re: rewards points - disappear after pending 60days

Postby Jude » Mon Aug 01, 2022 10:21 am

Hi owl1979. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm

Re: rewards points - disappear after pending 60days

Postby kenschm445 » Tue Sep 06, 2022 4:28 pm

Hello,
Regarding the disaapearing 7,000 points, I, too, had the same thing occur when my wife & I had to replace existing 4G phones on AT&T with new ones that would operate on a new Verizon 5G network coming to our area. For 60 days, my account included 7,000 points pending, and 7,400 active. At the end of 60 days, the pending points disappeared. Is it possible to retrieve them? Thank you for your consideration. Ken Schmidt
kenschm445
 
Posts: 2
Joined: Mon May 20, 2019 3:12 pm

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Wed Sep 07, 2022 2:29 pm

Hello kenschm445. This is TracFone Maria. It is that we received with great concern your feedback about the poor service you experienced. Please accept our sincere apology for the problems that you went through with our Rewards Program. We value your business, and would like to address your concerns as quickly as possible. Give us a chance to make things right. Kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 9392
Joined: Tue Jan 31, 2012 1:08 pm

Previous

Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 12 guests