rewards points - disappear after pending 60days

rewards points - disappear after pending 60days

Postby burpee » Fri Apr 02, 2021 7:03 pm

I added an additional tracfone line I was told I earned 7000 points - the reward points wee pending for 60 days.

I check back today - and discover the 7000 point just "quit" - no explanation, no redemption, no longer pending - they just sit there - but are NOT available.

The only change to my account was that the 7000 points is counted as earned, not pending, but now not available in my total points. :?: :oops:
burpee
 
Posts: 14
Joined: Fri Mar 22, 2019 10:17 am

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Sat Apr 03, 2021 5:25 pm

Hi burpee. I'm TracFone - Maria. Our sincere apologies for the inconvenience you have experienced with our reward programs. We're here to help you with a resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 8882
Joined: Tue Jan 31, 2012 1:08 pm

Re: rewards points - disappear after pending 60days

Postby Mofongo » Sun Apr 04, 2021 1:02 pm

Happy Sunday!

I experienced the same thing between yesterday, April 3rd and Today, April 4th.

Activated a new phone on February 2nd and was awarded 7,000 point that could not be used for sixty days. The sixty days would have been up at the end of April 3rd.

When I checked my rewards portal this morning, instead of being released for use, the 7,000 points literally disappeared without a trace. My balance decreased overnight from 18,370 points to 11,370 points without explanation.

Had I won those 7,000 points from the Wheel or Scratch games, I wouldn't be as upset as I am. However, I activated a new phone and expected TracFone not to take the 7,000 points away without explanation.

What to do?

Thank you.
Mofongo
 
Posts: 1
Joined: Sun Apr 04, 2021 12:48 pm

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Sun Apr 04, 2021 5:05 pm

Hi Mofongo. I'm TracFone - Maria. We're sorry to hear what happened to your reward points. Allow us to further check on it so we can make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 8882
Joined: Tue Jan 31, 2012 1:08 pm

Re: rewards points - disappear after pending 60days

Postby burpee » Mon Apr 05, 2021 1:26 pm

On line chat says they have no access to rewards program.

On line chat said support would call me 15 minutes.

No call from support three hours later.

Is there a dedicated Tracfone support number for REWARDS related questions?

https://www.dropbox.com/s/ura5iw19qbjiv ... s.JPG?dl=0

I kept proof that I had earned points - but have no evidence they were redeemed.......
burpee
 
Posts: 14
Joined: Fri Mar 22, 2019 10:17 am

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Mon Apr 05, 2021 1:35 pm

Hi burpee. This is TracFone - Maria. Our sincere apologies for the inconvenience that you have experienced. Please check your Forum inbox for a private message. Thank you.
TracFone - Maria
 
Posts: 8882
Joined: Tue Jan 31, 2012 1:08 pm

Re: rewards points - disappear after pending 60days

Postby jeepman41 » Sat Apr 10, 2021 3:09 pm

I had the same thing happen to me after activating a BYOP phone. They sat there for 60 days and then just disappeared. I wish that I had saved some kind of evidence but I did not. They can check and see that I have not redeemed any amount of points. I was wondering if this had happened to anyone else.
jeepman41
 
Posts: 5
Joined: Sat Apr 10, 2021 3:03 pm

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Sat Apr 10, 2021 6:50 pm

Hi jeepman41. I'm TracFone - Maria. We sincerely apologize what happened to your reward points. We would like to further review your account so we can provide a thorough explanation and concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 8882
Joined: Tue Jan 31, 2012 1:08 pm

Re: rewards points - disappear after pending 60days

Postby jeepman41 » Sun Apr 11, 2021 8:19 am

TracFone - Maria wrote:Hi jeepman41. I'm TracFone - Maria. We sincerely apologize what happened to your reward points. We would like to further review your account so we can provide a thorough explanation and concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.



Hello Maria,

I tried to used the link you sent me to get to chat with two different browsers but was unable to use it. I'm a new user and tried to send you a message but couldn't do that either.
jeepman41
 
Posts: 5
Joined: Sat Apr 10, 2021 3:03 pm

Re: rewards points - disappear after pending 60days

Postby TracFone - Maria » Sun Apr 11, 2021 7:05 pm

Hi jeepman41. This is TracFone - Maria. We apologize for the inconvenience that you have experienced. Please try to close the pop - up blocker on your browser. Also, in order to reply to my private message, you need to create 3 more post to enable the private message feature. Kindly check your Forum inbox for a message.
TracFone - Maria
 
Posts: 8882
Joined: Tue Jan 31, 2012 1:08 pm

Next

Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 12 guests