rewards points - disappear after pending 60days

Re: rewards points - disappear after pending 60days

Postby owl1979 » Thu Jul 28, 2022 11:37 pm

Hi - I have two Tracfone accounts, one for myself, and one for my son. Both of them seemed to have "lost" several thousand reward points a few months ago. Tracfone customer care mentioned they would look into it for me, but I never heard back.

My reward history shows the points I should have, but my "Available" total is several thousand points less than what I should have in total.

Can one of the Tracfone CSRs help me, please?
owl1979
 
Posts: 2
Joined: Thu Jul 28, 2022 11:23 pm

Re: rewards points - disappear after pending 60days

Postby Jude » Mon Aug 01, 2022 10:21 am

Hi owl1979. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

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