General questions about a new phone

General questions about a new phone

Postby mlshep » Fri Mar 26, 2021 11:24 am

I am a current customer and would like to buy a new iPhone from Tracfone. If I should decide to switch to another carrier, how long before I could get the phone unlocked? Also, I noticed you must buy a plan with purchase. Since I don’t have one of the monthly plans, can I keep my current data, minutes,etc?

Thanks, Lynn
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Joined: Fri Mar 26, 2021 11:14 am

Re: General questions about a new phone

Postby Jude » Fri Mar 26, 2021 2:58 pm

Hi mlshep. My name is TracFone Jude and I will be addressing your concern. For the unlocking process of your device, we can also check what we can do about it. Below are the unlocking requirements.

These are some of the main criteria used to determine your device's eligibility for the Unlocking Program.
1. The device must have not been reported as stolen, lost, or associated with fraudulent activity.
2. The device may have already been unlocked or device may have a pending unlock request (customer should call for resolution).
3. The device must have been activated on TracFone service for no fewer than 12 months.
4. The device must have redeemed no fewer than 12 months of service.
5. The device must have active service or be within 60 days after service expired.

But we have a newly released update with our unlocking procedure. You will now have the option to unlock your phone for a fee if you have not met the 12 months of service requirement. The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active). You can visit our website using this link for more details. You can keep your minutes as long as the phone is active with our service. Thank you.
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