Tracfone is messed up...!

[JLP1]

Today, 3-17-21...spent time on a friends phone talking to Tracfone cuz both of my are dead. Was told I needed a "Keep your Phone SIM Kit" Ordered said kit, they are sending on for Verizon Phone.... NO GOOD, my Phone is an AT&T Phone. Order Number: 37266062 ************************************* THIS ORDER NEEDS TO BE CHANGED BEFORE IT IS SHIPPED OUT BY FEDEX....! CONTACT THE ORDER DEPARTMENT AND CHANGE THE KIT TO AN AT&T KIT...!!!!!!!! NOT VERIZON KIT.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JAMES L PARMENTER PLEASE HURRY..........>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ASAP...!!!!!!!!!!!!!!!!

[TracFone - Maria]

Hi James. This is TracFone - Maria. We're sorry to hear what happened to your order. We're here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.