Using wifi calling on Galaxy A10e

Using wifi calling on Galaxy A10e

Postby Teakettle » Sun Jan 31, 2021 2:56 pm

I can't find the the on/off toggle to activate wifi calling on my Galaxy A10e. I have a very weak cell phone signal inside my home even with a cell phone booster on my roof. My calls are getting dropped just as I move to answer my phone. I have DSL wifi inside my house and would like to be able to use it to avoid my calls getting dropped. Thanks!
Teakettle
 
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Re: Using wifi calling on Galaxy A10e

Postby Jude » Sun Jan 31, 2021 6:17 pm

Hi Teakettle. My name is TracFone Jude. We apologize for the trouble this has caused you. You will need to check if your phone is compatible with the WiFi calling feature. You can visit our website using this link https://e911-reg.tracfone.com/wps/portal/home/ for more details. Should you need assistance, please let us know. Thanks.
Jude
 
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Re: Using wifi calling on Galaxy A10e

Postby Teakettle » Mon Feb 01, 2021 12:13 pm

Thanks Jude! I checked and it says my phone is not wifi compatible as it now. However, the first thing it wants to know is if I have a wifi calling compatible SIM card. Can I get a wifi compatible SIM card and make my phone work? It looks like it works for other Galaxy A10e users.
Teakettle
 
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Joined: Sun Jan 31, 2021 2:41 pm

Re: Using wifi calling on Galaxy A10e

Postby Teakettle » Mon Feb 01, 2021 11:53 pm

When I completed the test you suggested, it mentions I need a wifi calling SIM card. Can I buy one and add it to my phone?
Teakettle
 
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Joined: Sun Jan 31, 2021 2:41 pm

Re: Using wifi calling on Galaxy A10e

Postby Jude » Tue Feb 02, 2021 11:51 am

Hi Teakettle. We would be happy to take a closer look into this for you and to see what options might be available. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

Re: Using wifi calling on Galaxy A10e

Postby suzyhen » Sun Oct 31, 2021 9:33 am

It just doesn't work
suzyhen
 
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Re: Using wifi calling on Galaxy A10e

Postby Jude » Wed Nov 03, 2021 5:56 pm

Hi suzyhen. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2866
Joined: Tue Apr 12, 2011 12:24 pm


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