Order Confirmation?

Order Confirmation?

Postby James Dotson » Fri Jan 08, 2021 11:31 pm

Yesterday I bought a new phone from the Tracfone website. I never received a confirmation email and when I try to track the order I get a message that there is no order associated with my email address. Is this normal? The charge is pending in my bank account.
James Dotson
Posts: 3
Joined: Thu Jun 16, 2016 9:51 pm

Re: Order Confirmation?

Postby TracFone - Maria » Sat Jan 09, 2021 2:05 pm

Hi James Dotson. I'm TracFone - Maria. We're sorry for the inconvenience this has caused you. You should have receive the order information. To further assist you , please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
Posts: 8516
Joined: Tue Jan 31, 2012 1:08 pm

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