Order Confirmation?

[James Dotson]

Yesterday I bought a new phone from the Tracfone website. I never received a confirmation email and when I try to track the order I get a message that there is no order associated with my email address. Is this normal? The charge is pending in my bank account.

[TracFone - Maria]

Hi James Dotson. I'm TracFone - Maria. We're sorry for the inconvenience this has caused you. You should have receive the order information. To further assist you , please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.