Exchanging a Phone

Exchanging a Phone

Postby TSB Guy » Tue May 12, 2020 6:22 pm

Yes I did chat before about this and got some questions answered but I still have some more questions.

So I bought a Smartphone from Tracfone.com about 3 weeks ago. The battery drains too fast on it so I wanted to return the phone and get the same exact phone as a replacement. How do I do that?

First question is do I need to get an RMA or Return Authorization Number from you guys?

2nd question is, I wanted to get the same exact phone again. So I was told to go back to the Tracfone website and purchase it again. But the phone requires me to buy a service plan again. I already got a service plan the first time I bought the phone. I shouldn't have to buy another service plan. That will also end up with me getting a 2nd phone number. All I want is to transfer my current phone number and current minutes, text, and data to the replacement phone. Can you help me with this?
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Joined: Wed Apr 29, 2020 12:36 am

Re: Exchanging a Phone

Postby TracFone - Maria » Tue May 12, 2020 6:30 pm

Hi TSB Guy. This is Maria from TracFone Wireless. Yes, we will be glad to help you with this. To get a replacement phone with the same phone model, we need to check your account first. In order to assist you with your concerns, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
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Joined: Tue Jan 31, 2012 1:08 pm

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