Transaction did not process but money was taken twice

Transaction did not process but money was taken twice

Postby issy2000 » Wed May 06, 2020 9:10 pm

I bought a smartphone plan, it processed twice on the website and it took the money from my account twice; however, the data, talk and texts are not showing in my balances (phone or website). How do I get this corrected? This is unacceptable!!! :evil:
issy2000
 
Posts: 5
Joined: Thu Nov 12, 2015 8:40 pm

Re: Transaction did not process but money was taken twice

Postby Jude » Thu May 07, 2020 10:44 am

Hi issy2000. My name is TracFone Jude. We apologize that your account was charges twice. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2143
Joined: Tue Apr 12, 2011 12:24 pm


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