Cannot activate new TracPhone

Cannot activate new TracPhone

Postby bcanderson1217 » Sun Mar 22, 2020 7:53 pm

I recently purchased a new TracPhone at Target and bought a data plan card. When I try and input the serial number on the red card that came in the tracphone package on the "activate" area of the website it says that I am "already enrolled in auto-refill and will need to sign in to my account". However, when I try to sign in/create an account it says I "need to activate my phone". I tried calling customer support, but no answer. Any thoughts?
bcanderson1217
 
Posts: 1
Joined: Sun Mar 22, 2020 7:48 pm

Re: Cannot activate new TracPhone

Postby Jude » Wed Mar 25, 2020 11:54 am

Hi bcanderson1217. My name is TracFone Jude. We apologize for the trouble you've encountered in activating your phone. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 2078
Joined: Tue Apr 12, 2011 12:24 pm

Re: Cannot activate new TracPhone

Postby kuhl lab » Thu Mar 26, 2020 9:26 pm

I activated my tracfone and purchased a mobile plan but my phone keeps searching service(for hours, and I restarted it a few times already). Can someone please help me so I can actually use my tracfone???
kuhl lab
 
Posts: 1
Joined: Thu Mar 26, 2020 9:22 pm

Re: Cannot activate new TracPhone

Postby TracFone - Maria » Fri Mar 27, 2020 1:49 pm

Hi kuhl lab. I'm TracFone Maria. We sincerely apologize that you are having a problem trying to activate your phone. Yes, we are here and eager to help you. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Joined: Tue Jan 31, 2012 1:08 pm


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