Where did my data go?

Where did my data go?

Postby JD990 » Mon Feb 10, 2020 11:37 pm

I rarely use data but need it when I do. Checked my data today and have 8 MB -- instead of the 2 or 3 GB I just had. My wife's phone (same account, different number) now shows 0, even though she just recently purchased some. I'm doubly suspicious since both of our phones have lost GB of data.

We didn't use it. We've confirmed that with data usage metrics on the phone.

So, where did it go, and how do we get it back?
Posts: 11
Joined: Mon Oct 27, 2014 9:00 pm

Re: Where did my data go?

Postby LindaCHU » Tue Feb 11, 2020 11:44 am

On other forums, users have posted that T-Mobile Tracfone users have experienced a sudden loss in their data bucket.

Contact TF via chat or telephone. Some have been successful in getting their data bucket restored. :mrgreen:
Posts: 309
Joined: Thu Jan 29, 2015 11:04 am

Re: Where did my data go?

Postby Jude » Tue Feb 11, 2020 12:50 pm

Hi JD990. My name is TracFone Jude. We apologize for the trouble you've encountered with our data service. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Posts: 2311
Joined: Tue Apr 12, 2011 12:24 pm

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