Tracfone needs to "release" my phone?

Tracfone needs to "release" my phone?

Postby erikberg » Sat Nov 30, 2019 1:40 am


I just unlocked my Tracfone phone and wanted to try a different provider's sim card as an experiment, even though I do not intend to cancel my Tracfone service or move my number to a new provider. I thought it would be as easy as replacing the sim card, activating the new service with a new phone number, trying it for a few days, then replacing the Tracfone sim back in the phone, and all would be back to normal.

But I'm told that I can not activate a new service on the same phone without Tracfone "releasing" the phone, so it can be used with the new service. If I have Tracfone release the phone, and I try the new service, is it easy to just go back to my Tracfone account, which is still there and active, by having the other provider release the phone again? Would this change any of my balance of minutes or data?

Please advise! Thanks!
Posts: 3
Joined: Sun Oct 27, 2013 2:56 pm

Re: Tracfone needs to "release" my phone?

Postby TracFone - Maria » Thu Dec 26, 2019 7:46 pm

Hi erikberg. I'm TracFone Maria. We understand how you feel. We sincerely apologize for the inconvenience you have encountered. For us address your concern, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
Posts: 8172
Joined: Tue Jan 31, 2012 1:08 pm

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