I can't change my address in My Profile

I can't change my address in My Profile

Postby bobthebiker12803 » Wed Nov 06, 2019 9:04 pm

The form at tracfone.com/myaccount/myprofile won't allow me to input my new address because it doesn't allow fractions. My house number is 21 1/2 and the stupid form won't allow fractions. I tried 21-1/2, 21 1/2 and 21.5 and it won't allow me to click the save button until I remove the fraction first.
Posts: 1
Joined: Fri Aug 14, 2015 10:29 pm

Re: I can't change my address in My Profile

Postby TracFone - Larry » Fri Nov 08, 2019 10:03 am

Hi bobthebiker12803. My name is TracFone Larry. I read your post, and I'm sorry that you're having some problems. We'll help you update your My Account profile. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
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Joined: Mon Oct 24, 2011 5:22 pm

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