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secure boot failure

PostPosted: Mon Oct 07, 2019 10:32 am
I cannot turn my tracphone on. It keeps trying to boot and displays "secure boot failure" continuously. Also, how can I get to the files on the phone without it on? A SIM card is removable.

Re: secure boot failure

PostPosted: Mon Oct 07, 2019 2:40 pm
by TracFone - Larry
Hi nuzzolo54. I'm TracFone Larry. I'm sorry for the inconvenience. The error message could be an internal programming issue. You can retrieve the files if was saved in the internal micro SD card. We'll help you address your issue. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.