UNable to login to account

UNable to login to account

Postby JackMars » Sun Jun 30, 2019 10:19 am

I can not log in to my tracfone account. It just keeps loading and loading then eventually comes back with an error
JackMars
 
Posts: 1
Joined: Sun Jun 30, 2019 10:15 am

Re: UNable to login to account

Postby TracFone - Larry » Mon Jul 01, 2019 8:17 am

Hi JackMars. I'm TracFone Larry. I'm sorry that you are having problems to login to your account. If you are using a web browser to login to your account, try to clear the browser history, cache and cookies first. If using the My Account app, make sure the app is the latest version. If you still experience any issues, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8854
Joined: Mon Oct 24, 2011 5:22 pm


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