Can't remove an inactive phone from account

Can't remove an inactive phone from account

Postby tamcase » Sat Jun 01, 2019 1:13 pm

When I log into my account, I have an inactive phone (I purchased a new one last month). There is a spot to click to remove the inactive phone, but it doesn't do that when I click on it. Is there someone who can assist me with this? Thank you!
tamcase
 
Posts: 11
Joined: Sun Jan 08, 2012 11:19 am

Re: Can't remove an inactive phone from account

Postby TracFone - Larry » Sat Jun 01, 2019 1:49 pm

Hi tamcase. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm

Re: Can't remove an inactive phone from account

Postby LindaCHU » Sat Jun 01, 2019 7:22 pm

tamcase wrote:When I log into my account, I have an inactive phone (I purchased a new one last month). There is a spot to click to remove the inactive phone, but it doesn't do that when I click on it. Is there someone who can assist me with this? Thank you!


Use the phone app - not the website. :ugeek:
LindaCHU
 
Posts: 286
Joined: Thu Jan 29, 2015 11:04 am

Re: Can't remove an inactive phone from account

Postby hamsterron » Wed Sep 04, 2019 1:43 pm

I'm having the same problem. I can't remove old phone from the app or the web.
hamsterron
 
Posts: 4
Joined: Mon Mar 03, 2014 9:36 am

Re: Can't remove an inactive phone from account

Postby TracFone - Maria » Thu Sep 05, 2019 6:35 pm

Hi hamsterron. My name is TracFone Maria. We're sorry that you're having a hard time removing your inactive phone in your account. Allow us to further check on it so we can have this issue resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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