Just added a new phone

Just added a new phone

Postby rsj6667 » Sat Jun 01, 2019 6:58 am

This am I just added a Moto E5 that I purchased from HSN. It came with 1500 minutes...1500 texts etc plus the data. After some time it finally connected and extended my service contract but the minutes and texts have not been added yet. I have never had to wait this long for an update before. Anyone else having problems?
Posts: 11
Joined: Wed Jul 11, 2012 9:28 am

Re: Just added a new phone

Postby TracFone - Larry » Sat Jun 01, 2019 8:16 am

Hi rsj6667. I'm TracFone Larry. I'm sorry to hear that you are having some problems. Allow us to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
Posts: 8783
Joined: Mon Oct 24, 2011 5:22 pm

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